Thank you for shopping at VMSK Retail. We take pride in the quality and craftsmanship of our home decor and handicraft selection, including showpieces, figurines, statues, wall hangings, and lighting fixtures. We want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased, here is our return policy.
Return Eligibility
Items are eligible for return within 30 days of receipt. To qualify for a return, items must be:
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Unused and in the same condition that you received them.
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In the original packaging with all original tags attached.
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Accompanied by the receipt or proof of purchase.
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Non-Returnable Items
Certain types of items cannot be returned, such as:
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Customized or personalized items.
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Sale items or gift cards.
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Items purchased from third-party vendors.
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Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at customer.service@vmskretail.com with your order number and reason for the return.
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Once your return is approved, we will send you a return shipping label and instructions on how and where to send your package.
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Pack the item securely and include the original receipt.
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Drop off the package at the designated carrier location.
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Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at customer.service@vmskretail.com and follow the return process outlined above.
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Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
We hope this return policy helps you shop with confidence at VMSK Retail. Our goal is to ensure that you are delighted with your home decor and handicraft purchases. If you have any questions regarding our policy, please contact us.
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